Avatar of admin

by

I Quit! The Miseries of an Uber Driver

December 1, 2014 in Blogs

By Claire Callahan Goodman, Salon

Bad software, wasted time and a terrible hourly rate—while the company rakes in huge profits. No thanks!


Uber just lost a really good driver.

 

As a mom who had stopped working to raise my child, I decided to try driving for Uber part-time, for flexibility and some extra cash. I am a native English speaker who grew up in my major metropolitan area (San Francisco Bay Area), and these are two big advantages for a driver.  Having actually lived and worked from San Jose to Marin, I know how to get from point A to point B without maps or a GPS,  and I do not have to use Uber’s incredibly bad and misleading GPS, which comes with its driver app.  I also have a brand-new Prius and don’t mind keeping it clean.

It took Uber two months to complete my required background check and to “process” my driver’s license, proof of insurance and a $20 car inspection.  It took many weeks for Uber to mail me its iPhone 4 (loaded with its app).  I could not begin driving without it — or possibly, I could have used my own iPhone 5, but they didn’t mention that, because they wanted to charge me $10 per week for their iPhone 4.  The minute I found out I could be using my own phone, I sent theirs back, but not before they had deducted $30 for “phone rental.”

As a former software developer, I was interested to see how the apps work together to get the closest driver to the rider as fast as possible.  The first thing I found out was that Uber’s software sometimes wildly underestimates the number of minutes it takes to reach a rider. The driver has 10 seconds (and sometimes less) to accept a request, which shows the number of minutes to reach the rider. If you accept the request, you see the address of the rider. About half the time, the number of minutes estimated is substantially less than the real time it will take.

Let me give you an example. I received a request indicating it would take …read more

Source: ALTERNET

Leave a reply

You must be logged in to post a comment.